EXCHANGES & RETURNS

Exchanges and returns are accepted provided the items have met our terms and conditions:

  • Exchanges and return requests must be made within 30 days from the date of purchase.

  • Exchanges can only be made for the same product of different sizes. If you would like to exchange for a different product, you will need to return your original item and repurchase the new product. 

  • Items must be unused, unworn, unwashed, unaltered, and undamaged items with tags still intact.

  • Returns purchased with a gift card or a 100% discount code will be issued in the form of store credits.

  • Accessories are non-exchangeable or refundable.

  • All promotional offers/sale items are strictly non-refundable.

  • If the returned item does not pass our terms and conditions, the item will be sent back to you at a re-delivery fee of $3.50, to be borne by the customer.

ⓘ DISCLAIMER FOR EXCHANGES & REFUNDS

  • All exchanges and refunds are handled on a case-by-case and are at Posture Align's discretion. Posture Align reserves the right to decline exchange and refund requests if they don't fall under the said criteria.

  • Promotional offers are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.

  • Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.

  • Any items mistakenly or incorrectly returned to us (items that do not belong to Posture Align) remain the sender's responsibility. Posture Align will not be liable to return the incorrect item(s) back to the customer.

  • FREE DELIVERY

    Free standard delivery for all orders in Malaysia & Singapore.

  • SATISFIED OR EXCHANGED

    Exchange within 7 working days. T&Cs apply.

  • TOP-NOTCH SUPPORT

    Ask us anything and we will reply you by the next working day.

  • SECURED PAYMENTS

    Your payment information is processed securely.